RETURN POLICY

CANCELLATION, RETURN AND REFUND POLICY

Operator: LE PURPLE MANAGEMENT LTD Registered Office: 6 Corringham Road, Stanford‑le‑Hope, Essex, SS17 0AH, United Kingdom Company Number: 16484861

This Cancellation, Return and Refund Policy is governed by the laws of England and Wales. All transactions may be settled in Great British Pounds Sterling (GBP), alongside other agreed‑upon payment currencies. This policy forms part of our full Terms of Service.

Cancellation

We accept order cancellation requests before the product has been shipped or produced. If your order is cancelled prior to dispatch or production, you will receive a full refund. Once goods have been shipped, we are unable to cancel your order.

Orders originating from, or intended for delivery to prohibited jurisdictions listed within our Terms of Service may be refused or cancelled by us at any time before dispatch. Prohibited jurisdictions include: North Korea, Iran, Iran (Islamic Republic of), Myanmar, Russia, Russian Federation, Syria, Syrian Arab Republic, Cuba, South Sudan, Yemen, Haiti, Venezuela, Afghanistan.

Returns (if applicable)

Subject to the exceptions set out below, customers have the right to submit a return application within 14 calendar‑days from the date you receive the product.

To qualify for a return:

• The item must be unused and in the exact same condition as when you received it.
• Goods must be returned in their original packaging.
• A receipt or other valid proof of purchase is required to process your return.

Do not send returned goods directly to the manufacturer. Please contact our customer service team at serviceteam@adorebuy.com to obtain the correct return shipping address before sending any items back.

Important exception: Custom‑ordered or personalised items are not eligible for the 14‑day return right.

Return shipping cost allocation

• Where the return is initiated for reasons attributable to the customer: you shall be responsible for the return shipping costs. Actual charges will depend on the courier service you select.
• Where goods arrive damaged, defective or incorrect due to our error: you will not be liable for any return‑related shipping fees.

Customers will be charged shipping costs no more than once (including for return shipments). No restocking fees will be applied to customers for product returns.

Refunds (if applicable)

Once we receive and inspect your returned goods, we will send you an email acknowledgement confirming receipt. We will also inform you whether your refund application has been approved or rejected.

If approved, your refund will be initiated and credited back to your original payment method. Please allow 3‑15 working days for funds to show on your account. Refunds can be processed in Great British Pounds Sterling (GBP) or the original transaction currency, subject to your payment provider’s rules.

Late or missing refunds

If you have not yet received your refund:

1. Please first re‑check your bank or card account.
2. Contact your credit‑card issuer; refunds can take additional processing time before appearing on your statement.
3. Next contact your bank, as internal bank processing delays may occur.

If you have completed the above steps and still have not received your refund, please reach out to us at serviceteam@adorebuy.com.