SHIPPING INFORMATION

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

Operator: LE PURPLE MANAGEMENT LTD Registered Office: 6 Corringham Road, Stanford‑le‑Hope, Essex, SS17 0AH, United Kingdom Company Number: 16484861

This Shipping Information document is governed by the laws of England and Wales. Transactions may be settled in Great British Pounds Sterling (GBP, £) as well as other mutually‑agreed‑upon currencies. This policy forms part of our overall Terms of Service.

🚚 Free express‑shipping is available for eligible destinations on orders with a subtotal exceeding $69.99. The time frame for order delivery is divided into two parts:

• Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 working hours after the order is placed.
• Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination country. The following times are based on working days:

Ascension (UK), Pitcairn Islands, Brazil, Israel, Japan, Chile, Mexico, Ukraine, Estonia, Latvia, India, Moldova, Thailand, Iceland, Singapore, Kazakhstan, Peru, Costa Rica, Bulgaria, South Korea, Colombia, Sri Lanka, Malta, Argentina, Cyprus, Indonesia, Malaysia, Lebanon, Armenia, Qatar, Réunion, Albania, Azerbaijan, Philippines, Bahrain, Jamaica, Brunei, Vietnam, Bangladesh, Cambodia, Barbados, Turkmenistan, Bhutan, Cape Verde, French Guiana, Greenland, Andorra, Tajikistan, Mongolia, Panama, Palestine, Guatemala, Nepal, Laos, Suriname, Vanuatu, San Marino, Nauru, Congo, Northern Mariana Islands, Western Samoa, Kiribati, Solomon Islands, Christmas Island, St. Helena, Western Sahara, Eritrea, Tuvalu, Saint Kitts and Nevis, Timor‑Leste, Comoros, American Samoa, Anguilla (UK), Aruba, Bermuda (UK), Cayman Islands (UK), Cocos (Keeling) Islands, Cook Islands, Dominica, Faroe Islands (Denmark), French Polynesia, Gibraltar (UK), Mayotte, Marshall Islands, Martinique (French), Montserrat (UK), Netherlands Antilles, New Caledonia (French), Norfolk Island (Australia), Puerto Rico (USA), Saint‑Pierre and Miquelon, Saint Vincent and the Grenadines, Bahamas, Turks and Caicos Islands (UK), United Arab Emirates, British Virgin Islands, US Virgin Islands, Wallis and Futuna Islands.

For the above‑listed countries and territories:

• Processing time: 3‑7 working days
• Shipping time: 14‑30 working days

Important Notes:

1. Shipping times are estimated in working days and exclude weekends and public holidays. Delivery may be delayed due to public holidays in the origin or destination country, adverse weather conditions, customs clearance, or international courier disruptions. We are not liable for delays caused by circumstances outside our reasonable control.
2. We do not ship to prohibited jurisdictions. If your delivery address is located in any prohibited jurisdiction, your order cannot be accepted and will not be dispatched.Prohibited jurisdictions include: North Korea, Iran, Iran (Islamic Republic of), Myanmar, Russia, Russian Federation, Syria, Syrian Arab Republic, Cuba, South Sudan, Yemen, Haiti, Venezuela, Afghanistan.
3. Even if a customer attempts to place an order for a prohibited jurisdiction, we reserve the right to refuse, cancel, or not process the order at any time before dispatch. If payment has already been made for such an order, we will process a refund in accordance with our Cancellation, Return and Refund Policy.
4. You may cancel your order only before dispatch and within the order cancellation window specified on our website. Once the goods have been dispatched, order cancellation is no longer available.
5. Shipping fees will be displayed to you before you confirm your order. Free express‑shipping offer only applies to the eligible jurisdictions listed above; prohibited territories are excluded from this promotion.